Category 235
Discussion List
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Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
Send e-mail to third person via VBCS or OIC.We need to send e-mail to third person via VBCS or OIC (whichever works as per our requirement) and would like to change from address (sender mail address) to our liking… -
How to add Asset Through Receipt Not at InvoiceSummary: We are Accrue at Receipt, and the Business User needs to Create Assets in Fixed Asset Book Once Receive the PO without needing to Create the Invoice
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IVR recommendation for B2B CTIDoes anyone have any recommendation for which IVR to be used with B2B CTI ? -
Configure the Radix format for Service RequestsSummary: When we format the Radix to e.g. 000000 and No Alphanumeric Conversions, when we hit 999999 does anyone know what happens? Does this limit us to only 999999 SRs…
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Transfer call via fusion CTI MCA Api to outside call centerOnce the call routed to fusion via CTI MCA Api and agent is handling the call, can the agent then transfer the call to another call center outside of fusion?
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
How to enable field for list page in redwood for work order?Summary: Need a solution to enable some custom fields on work order list page in redwood. Content (please ensure you mask any confidential information): We have some cus…
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How to create Activities Tasks Template in Fusion Service?Summary: We can create standalone tasks in Service Request under Activities subtab. However, we have a requirement to auto populate set of tasks when the new SR is creat…
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How to create new action listSummary: How I can create a new Action Plan Content (please ensure you mask any confidential information): I am adding to Service request an action plan which works fine…
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Web services Limits in Oracle FusionHi, Anyone knows if exist an information of limits for web services in Oracle cloud fusion, like limit of requests in REST or SOAP web services in oracle documentation? … -
Knowledge Article's Attachment in OB Email Message sent from SRSummary: How to include the Knowledge Article's attachment in outbound email message being sent from SR. Currently when article is inserted as text or link, only article…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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Create a new Action Plan TemplateSummary: Creating a new action plan template in Fusion Service is done through 'Manage Action Plan Templates' task from Setup and Maintenance. However, the user is not A…
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Not able to select completion sub inventory for a Maintenance Work OrderRequirement is that, if we have 5 qty's of asset to be repaired, completed one qty , how do differentiate in the existing stock which is repaired and which is not not, a…
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How to make Actions visible to customers?Summary: When creating actions and action plans, I see that the visibility of an action allows you to select "Customer Visible" however, we are not seeing the actions sh…
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custom layout not visible in-Service Request ObjectHi We have created custom layout for Create/Details page for Service Request Object. After publish, custom layout is not visible only standard layout is visible. Please …Ravikumar S-Oracle 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to enable Format painter option in Service request object?Format painter option is not enabled hence we are unable to maintain the font style and font colour in service request. Kindly please let us know how to add format paint…
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Can I use the following seeded fields?Hi, I will be persisting external system service request ID, and service request number (both are different values), in Oracle CX Service Request form. Can I use the "Or…
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Does UCM gets refreshed in oracle cloud by oracle, meaning files will be gone after the refresh?Summary: Does UCM gets refreshed in oracle cloud by oracle, meaning files will be gone after the refresh? Content (please ensure you mask any confidential information): …Manisha Singh 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Oracle WebCenter
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customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
I am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulaI am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulas that should be run, our FFs with add_rlog error after refreshes.Sally Ackerman 11 views 1 comment 1 point Most recent by Monica Vijayashanker -Oracle Fusion Service
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Incorrect Seniority Date Shown For Employees with Length of service less than 1 yearHi, We have requirement as of below,facing issue as Incorrect Seniority Date Shown For Employees with Length of service less than 1 year I have attached the catalog file…Bhaskar Gowda-Oracle 61 views 1 comment 0 points Most recent by Girish Singh-Oracle Human Capital Management
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Is there a table in Oracle to view the Fixed Assets AttachmentsI am looking to query the Fixed assets where there are no attachments. Is there a table that would provide me with the assets and the associated attachments
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we are looking for mechanism or process to delete files from content server in Production ?Hi Team, For one of our requirement, we are generating 100+ files on content server via BI Report. we are looking for mechanism or process to delete files from content s…
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Ability to maintain same serial number for child assetsHi users, We want to know if it is possible to maintain the same serial number for different child assets of a parent asset (items will be different for the child assets…
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Rest API to get countrycodeI have a requirement in OIC for fetching Country code based on BusinessUnit and PartysiteID . Do we have any rest Api's available for this Use case?keerthi Prasanna-Oracle 31 views 2 comments 0 points Most recent by keerthi Prasanna-Oracle Fusion Service -
What is the purpose of 'Due Date' under an action added to a Help Desk request?Summary: What is the purpose of 'Due Date' under an action added to a Help Desk request? Content (please ensure you mask any confidential information): I created an acti…
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How to delete expired SSO certificate?In our single sign on configuration page(Security console), we see two expired identity service provider(certificates) with Enable Flag= Yes, we would like to know how w…
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Accruals should elapse after plan limit reaches maximum from next monthOracle Fusion Cloud Applications 23C (11.13.23.07.0) The absence plan is Incremental and 1.5 leaves per month accrual The absence plan has a 45-day maximum limit an empl…