Category 235
Discussion List
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Restrict Line manager to access PII dataManagers have access to LINE manager and Hiring manager role. They are able to see PII data of their direct reports such as DOB, Address through reporting. We are planni…Rashi_Churiwala 21 views 2 comments 0 points Most recent by Reeta S-Support-Oracle Reporting and Analytics for HCM -
Idempotent issues during interface calls/fscmRestApi/resources/11.13.18.05/operationTransactions /fscmRestApi/resources/11.13.18.05/materialTransactions How can external systems avoid successfully synchronizin…
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Can anyone suggest how to resolve xml schema error while importing clauses?Summary: I am trying to import clauses from one oracle fusion instance to the other. The procedure is as follows, extract clauses from source instance in xml format and …
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Auto Assign category to help desk request created through inbound emailSummary: Hi - i have followed the complete document but not able to assign the below role. CRM SVC Attribute Detection Administrator: You can find this role in the appli…
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Dunning Letter Report that lists out all accounts selected to receive a dunning letterTeam, Business will be using "Customized Staged Dunning Letters": One of our customer requirement is to know if we can customize a report that lists out all accounts sel…Jayaram AnuPriya-Oracle 11 views 3 comments 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Want to configure On-Premises Private printer with SaaS Fusion.Summary: I am looking to setup On-Premises Private IP Printer with SaaS Fusion. Please provide Implementation procedure with minimal Infrastructure. Content (required): …Sanjeev Gupta-Oracle 31 views 1 comment 4 points Most recent by Adityasingh21jan-Oracle Fusion Service -
Fusion Service > Service Center (B2BService) 24C Update - Changes "Ready for Use by End Users"Hello - I am looking for some clarification on some of the changes that come with the 24C Update related to the Fusion Service Center (B2B Service/Legacy Help Desk). For… -
Enterprise Structure SetupSummary: We have rolled out the setup for CX sales and in progress of configuring the products for CX service. Service module require Products setup, this process expect…
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Condition the status field according to the category of an SRGood afternoon, I want to find a way to condition the list of selectable SR statuses based on the category of the SR. Example: I have the following statuses configured: …
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Using CustomerAccountService for Bulk dataIssue: oracle fusion sends AR invoice to all the contacts who has BILL TO role responsibility under the customer account. which is not needed as our business function, s…
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Integrating Fusion field Service Work order attachment with OFSCSummary: We want to integrate Oracle Fusion Field Service work order attachments with Oracle Field Service Cloud (OFSC). Our call center team creates work orders and sha… -
How to add zip+4 to checkThere is a check that has been sent back to us, due to it not have zip 4 in the address. In testing, I have implemented the zip 4 in Manage Address Formats and I created…abbymartin53 41 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How to implement Message in service center in redwood?Summary: We have functionality to record the comments from service request in Message subtab. Please suggest how can we implement this in service center? Content (please…
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
Where can I see if a miscellaneous transaction was approved or rejected?The initiating user performs a miscellaneous transaction that requires approval. He makes the record and sends it to his approver. How can he pick up or review whether t…María Fernanda Garzón Garzón 41 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Inventory Management
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…Venkat Mekala 41 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Facing error while posting charges for the PM WOSummary: Hi All we are facing error while posting charges for the PM WO , AS per the Service Logistics profile setup cost org is defaulted on the technician inventory or…Ashu Rewri - Trinamix 28 views 2 comments 0 points Most recent by Ashu Rewri - Trinamix Service Logistics
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Query or tables Details on LDAP User and Policy Stripe ColumnsSummary: Could you please provide me with the table names or the queries related to the following two columns: LDAP User Policy Stripea Content (please ensure you mask a…Shruti Agrawal 31 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service
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Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa…Omran Zeaiter 81 views 3 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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HZ_ENABLE_MULTIPLE_BU_CRM setupSummary: We are implementing CX - Service, Current Sales setup has HZ_ENABLE_MULTIPLE_BU_CRM set as No. Can we progress this setup for now and then come and update the v…
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How to fix error (SVC-5295359) and (SVC-5295360)Summary: I wanted to convert an specific email to create SRs in helpdesk. I created a channel for this email address. Create auto routing rules to route any emails to th…
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Automate addition of products to a product groupHi team, Is there any script that can be used to automate addition of products to a product group of a service catalog. A lot of items are being maintained by the custom…
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Ability to show service categories in hierarchical list in workspace while searching.Hi All, Our customer is having hierarchy setup for service categories, they are looking for the ability to show service categories in hierarchical list(roll-up) in works…NikhilSamudrala-Oracle 21 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Contact search using the addressSummary: when I search for a contact using the address, only the primary address appears in the results. How can I include all addresses, including secondary ones, in th…
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Unable to add attachments to closed service requests after 24BHi All, We are unable to add attachments to closed service requests after 24B, can anyone assist on this? Thanks & regards, Nikhil
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need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
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How to trigger the ingestion job?Summary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
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B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin…