Category 235
Discussion List
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Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk?Summary: Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk? Content (please ensure you mask any confidential informatio… -
How to prepoulate value in additional email address while composing responseSummary: Hello , We have a requirment when we are sening response message from SR>Messages, we want set to address with a custom filed in SR which stores email id.could …Vadla Sudheer 31 views 2 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Goal PageHow to change the warning Message test on the Goal Page. The total Goal for this goal plan is 100. You need to make changes so that the total goal add up to 100. Thanks
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How to Migrate the Translated Lookup values from one instance to other?Hi Team, We have created the customer lookup which has 2500 records, we translated those values using the translate icon, and after translating the values we can see in … -
Record of approval for Miscellaneous TransactionSummary: When the user performs a miscellaneous transaction that requires approval. Once he sends the Misc. Transaction for approval. Where can he review whether the tra…
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Is there any report in audit logs where we can trace when an admin user do Queue rule deletionIs there any report in audit logs where we can trace when an admin user do Queue rule deletion through Set up & Maintenance.
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Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…User_2025-03-07-05-53-27-869 249 views 3 comments 0 points Most recent by Jacqueline Pavao Fusion Service
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Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
Send e-mail to third person via VBCS or OIC.We need to send e-mail to third person via VBCS or OIC (whichever works as per our requirement) and would like to change from address (sender mail address) to our liking…
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How to add Asset Through Receipt Not at InvoiceSummary: We are Accrue at Receipt, and the Business User needs to Create Assets in Fixed Asset Book Once Receive the PO without needing to Create the Invoice
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IVR recommendation for B2B CTIDoes anyone have any recommendation for which IVR to be used with B2B CTI ? -
Configure the Radix format for Service RequestsSummary: When we format the Radix to e.g. 000000 and No Alphanumeric Conversions, when we hit 999999 does anyone know what happens? Does this limit us to only 999999 SRs…
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Transfer call via fusion CTI MCA Api to outside call centerOnce the call routed to fusion via CTI MCA Api and agent is handling the call, can the agent then transfer the call to another call center outside of fusion?
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
How to enable field for list page in redwood for work order?Summary: Need a solution to enable some custom fields on work order list page in redwood. Content (please ensure you mask any confidential information): We have some cus…
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How to create Activities Tasks Template in Fusion Service?Summary: We can create standalone tasks in Service Request under Activities subtab. However, we have a requirement to auto populate set of tasks when the new SR is creat…
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How to create new action listSummary: How I can create a new Action Plan Content (please ensure you mask any confidential information): I am adding to Service request an action plan which works fine…
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Web services Limits in Oracle FusionHi, Anyone knows if exist an information of limits for web services in Oracle cloud fusion, like limit of requests in REST or SOAP web services in oracle documentation? … -
Knowledge Article's Attachment in OB Email Message sent from SRSummary: How to include the Knowledge Article's attachment in outbound email message being sent from SR. Currently when article is inserted as text or link, only article…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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Create a new Action Plan TemplateSummary: Creating a new action plan template in Fusion Service is done through 'Manage Action Plan Templates' task from Setup and Maintenance. However, the user is not A…
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Not able to select completion sub inventory for a Maintenance Work OrderRequirement is that, if we have 5 qty's of asset to be repaired, completed one qty , how do differentiate in the existing stock which is repaired and which is not not, a…
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How to make Actions visible to customers?Summary: When creating actions and action plans, I see that the visibility of an action allows you to select "Customer Visible" however, we are not seeing the actions sh…
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custom layout not visible in-Service Request ObjectHi We have created custom layout for Create/Details page for Service Request Object. After publish, custom layout is not visible only standard layout is visible. Please …Ravikumar S-Oracle 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to enable Format painter option in Service request object?Format painter option is not enabled hence we are unable to maintain the font style and font colour in service request. Kindly please let us know how to add format paint…
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Can I use the following seeded fields?Hi, I will be persisting external system service request ID, and service request number (both are different values), in Oracle CX Service Request form. Can I use the "Or…
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Does UCM gets refreshed in oracle cloud by oracle, meaning files will be gone after the refresh?Summary: Does UCM gets refreshed in oracle cloud by oracle, meaning files will be gone after the refresh? Content (please ensure you mask any confidential information): …Manisha Singh 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Oracle WebCenter
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customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
I am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulaI am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulas that should be run, our FFs with add_rlog error after refreshes.Sally Ackerman 12 views 1 comment 1 point Most recent by Monica Vijayashanker -Oracle Fusion Service
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Incorrect Seniority Date Shown For Employees with Length of service less than 1 yearHi, We have requirement as of below,facing issue as Incorrect Seniority Date Shown For Employees with Length of service less than 1 year I have attached the catalog file…Bhaskar Gowda-Oracle 65 views 1 comment 0 points Most recent by Girish Singh-Oracle Human Capital Management