Category 235
Discussion List
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen? -
how to deeplink in service requests page in quick actions section in employee self serviceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Aman Pahuja 23 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Next Gen HR Help Desk Ticket Creation Through Email Not WorkingSummary: We are implementing NextGen HR Help desk and enabled profile options to create ticket through email but while testing I have noticed tickets are created for Cla…
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Import Service EntitlementsSummary: Import and Export Service Entitlements Standard Coverage Rules Content (required): We want add SLA to our Categories in Service Request. This is working OK addi…
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How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is… -
HDL or HSDL to load Cases in Case ManagementSummary: To convert HR Help Desk requests into Case Management Content (please ensure you mask any confidential information): The business is currently using HR Help Des…
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Manager Should See Team's Service RequestSummary: We have a requirement that Manager should see only theirs Team's Service Request. For example Manager 1 belongs to Medical Division Manager 2 belongs to Geonomi…
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Next Gen HRHD Custom Field DefaultHi, Has anyone managed to get default expressions working for custom fields in Next Gen HRHD? I've attempted to use the following expression in a custom field of mine, t…
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How to modify Task Update Layout of the service request object in Redwoood (NGS)Summary: Unable to locate Task Update Layout from Service Request in NGS. I have to alter the Task update layout of the service request object in redwood(NGS). Upon navi…
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Is it possible to recall the email sent through Object Workflow**This post was created as part of a How to Service Request (SR) Release: 11.13.23.10.0 Summary of the question: Is there a way to have email notification sent from Obje…Bodhisattwa Mukherjee-Oracle 1 view 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service
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Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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Remove the cache from Service Request reference numbersSummary: Currently the SR number (reference number) caches 1000 values at a time. These cause large jumps in SR numbers. We are required to report to regulatory authorit… -
Import service entitlements rulesHi everyone! I need to import about 300 SLAs to the Service Entitlements Rules. Is there a way to bulk import via import management or API? I'm only able to find API for…Roberta Oliveira 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to edit a page in Oracle Fusion ?Summary: I want to add a new field or edit a field in a page in Oracle Fusion how to do something like this in steps pleaseMartin_Melek 32 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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groovy to calculate due date based on working timeHow to calculate due date of a task based on working time? for example the shift of an agent is 9:00 AM to 5:00 PM. A task has lets say to be completed in 4 hours. Now i…Rabijit Purkayastha 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to hide "about this application" to end usersSummary: Client asked us to hide "about this application" to end users Content (please ensure you mask any confidential information): Client asked us to hide "about this…
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Case Management - Case TypesSummary: Purpose of Case Types in Case Management for HCM Content (required): We are implementing Case Management for HCM and I'm wanting clarification on the purpose of…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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Service Request Data retention once the SR is closedSummary: Our business case is we have resolved the SR which is automatically set to closed after X number of days. This is set up with the help of a profile option. But …
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Need correct q parameter syntaxSummary: q parameter that can be used as a "WHERE" clause to filter is not working for != expression Content (required): We need to filter the Fusion Service (OEC) LOV v…AparajitMalliJawaharBapu 11 views 3 comments 0 points Most recent by AparajitMalliJawaharBapu Fusion Service
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How to query the Fusion HCM person number in B2B Service RequestSummary: We have a requirement to query the HCM Person number in B2B service request in a custom field. How to achieve the same? Can we use the expression builder to bui…
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Ability to include parties information in Installed Base Asset ScreenHi team, Please help us understand if the below is possible, In the Installed Base Asset Overview page, we want to create a new subtab, in that the user can click on an …
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Ability to autogenerate asset number for manually created assetsHi team, Could you please let me know if it is possible to autogenerate asset number and have it populated in the asset number field every time we are creating a new ass…
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How to add action plans to a case?Summary: How to add action plans to a case? Content (please ensure you mask any confidential information): The user has both the Case Manager and Case Worker roles. I ha…
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Stripe a Case for HRHD Action PlansSummary: Implementing Case Management for HRHD - client wishing to utilise the 22D upgrade that allows striping a Case for HRHD Action Plans. Content (required): Client …
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Can we restrict the access of cases to user on the basis of queue?Summary: Can we restrict the access of cases to agents on the basis of queue? Content (please ensure you mask any confidential information): The user has the following r…
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I don't find any result in "Help desk - My Help"Summary: Hello, I don't find any result in the "Help Desk - My Help". When I search a word, the system doesn't return any result. How can I do to resolve my problem. Tha…
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How can employee create a case in HR Help Desk?Summary: How can employee create a case in HR Help Desk? Content (please ensure you mask any confidential information): Below roles give access to Case Management as Age… -
Audit History in Internal Help DeskSummary: We are implementing Internal Help Desk (Next Gen). How do I see the history of the Service Request? Content (required): I have configured Audit Policies and the…