Category 235
Discussion List
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Can we enable milestones for HR help desk requests that were created before milestone configuration?Summary: Can we enable milestones for HR help desk requests that were created before milestone configuration? Content (please ensure you mask any confidential informatio… -
How HRHD Agents can manually change the status to 'Closed' ?Summary: HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How …
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how to set a channel by default when the agent open the SR?With the new implementation of redwood for HRHD we are not being able to leave the "email" channel set by default as the first option when the agent views the assigned S…
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How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution that… -
24A OTBI Product Enhancement clarificationExactly what object types in OTBI are impacted by this 24A advanced notice. Does impact extend to csv or tab delimited files which are manually generated using rtf templ…
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23D Fusion Service Extensibility Features Highlight🚀 The Oracle Fusion Service 23D release is now available and includes several improvements that enhance the extensibility of our product. In this post, I would like to h…
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How to automatically create a service request when chat endsIn this how-to article, we demonstrate how to automatically create a service request and link it to the interaction when a chat ends. This can be achieved by combining a…
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How to enable the spotlight section on workspace SR details pageSummary: On an Oracle B2B service instance, If I open an SR from the traditional landing page, the SR details page shows the spotlight region at the top. However, if nav… -
How to Customize Deep Links in Fusion Service Center, Case Management and Work OrderThe triggerConfigureCustomNavigation event has been removed, paving the way for a unified navigation framework using the Service Console Navigation Framework. You can fi…
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CX – How Generative AI Will Change Customer Experiences ForeverWhen: Dec 6, 2023, 9:00 AM – Dec 6, 2023, 9:45 AM (PT) Location: Register for Event Description: Get Ready for the Next-Gen Customer Experience With Rob Tarkoff, Executi…Elise Hymes - CX -Oracle 42 views 0 comments 1 point Started by Elise Hymes - CX -Oracle Fusion Service -
Set Permission for Self Service UsersSummary: Hi Team , We have been consuming /crmRestApi/resources/11.13.18.05/selfRegistrations API to create self-service user. The sample payload is : { "AccountKey" : "…Lakshmi_Sasidharan 53 views 2 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Is it possible to create Service Request with Message in a single REST Call?Summary: I'm trying something like that: POST /crmRestApi/resources/latest/serviceRequests It works to create the Service Request and it even works to create a Service R…
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Exciting Resource for Enhancing Your Integration and Business Logic with UI Events FrameworkHi community, ✅ We understand that waiting for updated documentation can be frustrating, which is why we are actively working on enhancing our current resources to provi…
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Ability to include/exclude fields on Installed Base Assets UIHi users, I want to include some additional fields on the Subscription, Work Orders and Last Sales Order Details tabs on the Installed Base Assets Overview page, and I a…
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How to auto populate Time Zone filed on Field Service Work Order based on Address postal codeSummary: We need to auto populate time zone value on Field Service Work Order based on the postal code provided within Address. Is this achievable? If yes how can we con… -
Architecture Diagram of B2B Service with Other Modules( Fusion Maintenance Cloud,Fusion OM, etc )Summary ASK 1 : I am looking for Big Picture architecture reference guides of Oracle Fusion Service with Other Modules such as Fusion Order Management , Oracle Maintenan…
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Shared in Setup functional areain set up functional area only few set up has shared option and remaining is not having shared option/ Can i get an clear picture why shared is shown? -
Ability to make the Asset Number field in Installed Base Assets non editableHi, We need the ability to make the asset number field non editable in Installed Base Asset overview screen. Is it possible through application composer? Do we need to h…
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Impacts of activating the "Allow update activities and offline sync after overnight ..." flagSummary: What can be the impacts of activating the "Allow update activities and offline sync after overnight within the following number of hours" flag in an environment…Valentino Catalano 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to receive an email notification when your user ID is locked.Hi. forum. I want to be notified by an email registered in the ID when the user fails the password several times and the ID is locked. Can these functions be set up in t… -
How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r…
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HCM Cloud Release Schedule for PRD and Non-PRDSummary: Content (required): I'd like to know if Oracle has a release schedule format for HCM cloud as it does for Student Financial Planning Doc ID 2735591.1 Version (i…
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The value of the attribute PGP Private Key Password isn't valid.Summary: The value of the attribute PGP Private Key Password isn't valid. Content (required): t seems something related to refreshes in Fusion has changed after 23b. I'm…
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Is there any out of the box method to capture how much time a SR has been worked on?Summary: Content (required): We want to capture the amount of time a service request has been worked on by the agent to which it is assigned to. Is there any out-of-the-… -
API only accessSummary: Hello, We need to grant the API access to few user IDs at the same time we don't want to grant the direct application access to these user IDs. The idea is thes…
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How to configure Digital Assistant for Supply Chain Management Modules?How to configure Digital Assistant for Supply Chain Management Modules? Please share the configuration steps.Naggrajan 1 view 1 comment 0 points Most recent by Justin Anderson-Oracle Digital Assistant & Mobile
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Is there is any API to create or get employee party in oracle fusion?Need to get the employee Party ID details from fusion through REST API
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23D Feature for reversing transfer to subledgerIt has been announced that in 23D update we will be provided with the option to reverse the transfer to subledger process. Do anyone have any guidance for the feature an…
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ADF Error when hiding Disability Info section in personal Details pageHi All, We just came across an ADF error which is triggering when navigated to 'Biographical Info' from 'Personal Details' QA, provided that the disability info section …