Category 283
Discussion List
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Why doesn't the History view record who updated the activity?Summary: Content (required): Hello OFSC community; I want to ask you if any of you know why in the history of an activity, the changes made to an activity are not record… -
Team Structure Representation in OFSCHi Team, We have a requirement where we have to represent team structure of work force in OFSC. There would be Team Leads to whom the Technicians reports to and Managers…Anusree Sahadevan 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
How to solve this error cname errorSummary: Content (required): When clicking debrief button its showing this error Version (include the version you are using, if applicable): Code Snippet (add any code s…
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How to solve the Debrief ErrorSummary: When clicking save draft or sign and save the system showing this error Content (required): Version (include the version you are using, if applicable): Code Sni…
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What does the max time limit in routing mean?Summary: What does the max time limit in routing mean, if the max limit is set for 60 min ,Do the activities that are not processed within the 60 min timeframe get moved…Alexander Salnikov-Oracle 32 views 1 comment 1 point Most recent by Alexander Salnikov-Oracle Field Service
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SSL time to applySummary: I would like to know if we must apply the new certificate SSL (ofs.*) at the exactly date that Oracle proposed or we can apply one day or a week before or after…Silvia Chiavegato 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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For a workflow message, how long until the message becomes obsolete?Summary: For the implementation we have following queries that require your assistance. 1. For the advanced workflow as per documentation "sending" status should be sent…Shawn Call-Support-Oracle 41 views 0 comments 0 points Started by Shawn Call-Support-Oracle Field Service -
VBS attributes in Rule setSummary: The VBS rule set is not showing all the attributes , i need options like Case type. Has anyone faced same issue. Content (required): Version (include the versio…
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Handling huge volume of Resource Location Data for data load.Hi Team, We have to load the resource locations in OFS for more than 7000 resources. For creating a resource location via API we understand there are these steps to do 1…
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How to enable deinstallSummary: deinstall in blank Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, …
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Nader_Sayed 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to hide technician sub inventories from displaying on the Resource Tree?Summary: Our Dispatch Center console displays several Technician Sub inventories. Is it possible to hide or not display these technician sub inventories on the resource …
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Filtering Work Schedules based on a Resource's countryHi Team, Our client business has 2 countries, US and Canada. Both these countries have separate set of work schedules/shifts created. We have this requirement where when…
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The activity not matching the filters so how to solve thisSummary: The routing plan showing 0 activity Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that sup…
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How to solve cost configuration errorSummary: The system showing cost configuration error Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets …
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Is there anyway we can bring the Calendar Availability View of a Resource in Activity Details ScreenHi Team, We had a requirement where an activity will have a preferred resource and the availability of that resource has to be shown in the Activity Details screen on a …Anusree Sahadevan 41 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Hyperlink to an activity in OFSC?Summary: Is it possible to hyperlink to an activity in OFSC? Content (required): We would like to be able to add hyperlinks to activity IDs from outside of OFSC (for exa… -
OFSC Customization CapabilitiesHi Team, We have the following requirement from client:- The requirement says the dispatcher should be able to search for an account and open all activities coming under…Anusree Sahadevan 61 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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Can we add cc in emails send from OFSC and can calendar invites be sent?Hi Team, We have a requirement wherein we have to send emails to Field Engineers as Calendar invites with a person in cc. is there any way to achieve this OFS Message sc…
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How does Access Schedule Works in OFSC? Will that have an impact on Routing?Hi Team, I came across a standard activity field Access Schedule which lets us choose access hours and exception day. I was wondering does routing assign the particular …
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Routing Optimization Goal QuestionSummary: We are looking for the correct routing optimization goal to achieve the following desired behavior: Route as much work as possible allowing additional resources…
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Can we clear the data in a field based on another field value in OFS Activity Details screen?Hi Team, We have the following requirement: There will be certain Read/Write fields in the standard Activity Details screen with data present. On click of a check box th…Anusree Sahadevan 41 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Some button not showing in the inventory gridI can see only add to resource but cannot see the others (add to install,add to deinstallled,add to customer)
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When adding activity to work schedule its showing only internal activity while there are customerSummary: When adding activity to work schedule its showing only internal activity while there are customer activities. Code Snippet (add any code snippets that support y…
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How to unblock a user?Summary: Content (required): Hello Oracle Community; I would like to know how to unblock a user who has been blocked due to unsuccessful attempts to log in to OFSC sever…
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Time slot selected 3 PM When adding activity but by default is coming 12 AMTime slot selected 3 PM When adding activity but by default is coming 12 AM in the dispatch consoleNader_Sayed 41 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Calling _sendPostMessageData method two times, on a single submit buttonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): If we want to call _sendPostMessageData method two times on a single sub…
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Filter Issue since OFSC 23ASummary: Prior to 23A when we applied a filter on one browser window, it would retain on that browser window and we could leave any other browser windows either filter-f…
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Restrict or Prefer a Field technician for a Specific Customer/SiteSummary: We need an ability to restrict a Field tech to a specific customer/site. Also an ability to create a preference for a specific Field Tech for a specific Field T…