Category 736
Discussion List
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In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage.In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage. We didnot load these parties with this usage. Please let us know what is the meaning of that usage a… -
How to restrict contact search visibility for respective contact owners.Hi All, We have a requirement in CX and need some guidance In CX, all contacts are currently visible to all users by default, and this has been the behavior from the beg…
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Eloqua CX Sales CRM Integration App | OAuth 2.0 supportThe Eloqua CX Sales CRM Integration App has been updated in the 25.08 release to support OAuth authentication. OAuth 2.0 is an open standard authorization framework that…
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Trigger Smart Action from Mobile Script (Oracle Sales Mobile App)Hello everyone, I’m working on a use case in Oracle Sales Mobile App where I want to replicate an existing button action from SFA (web). In SFA (Activities), we have a c…
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Sales MobileHello Everyone, We are planning to implement the Oracle CX Sales Mobile App and would like to understand a few key points before we start. What are the prerequisites for…Mohammad Hussein 8 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle CX Apps
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Is there a way of turning child merge off for just address and not for additional ids?Identical additional identifiers are getting retained even after the merge. Child merge is turned off. Our problem statement involves that identical additional identifie…
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Oracle CX Sales Integration app does not allow exporting Form RecordsWe need to create Leads in Oracle CX using records entered in Elqoua forms. However, the Oracle CX Sales Integration app connector, although it allows you to create Lead… -
Does CDM UI show you if a phone number or email was verified by loqate? is it possible to add this?Summary: Does CDM UI show you if a phone number or email was verified by loqate? is it possible to add this? Business justification: Business needs this information to b…
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Unable to rename labels in Oracle Sales Mobile AppWe are unable to rename this OOTB card in Home Page using I18N → Sales Leads Also we are unable rename these menu items in Global Navigation Drawer via I18N → Opportunit…
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Unable to find the OOTB home page card and navigation menu item on Oracle Sales Mobile AppWe have enabled these profile options: ORA_ZCA_ENABLE_TRACKING_INTERACTIONS ORA_ZCA_ENABLE_INTERACTIONS_CALL_WRAP_UPS. As a part of enabling these, the OOTB card and nav…
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Can we clone the Oracle CPQ environment without copying data from source to a target ?Can we clone the Oracle CPQ environment without copying data from source to a target ?
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Lead Qualification Template on the Lead OrchestrationSummary: We want to add the Lead Qualification Question Template in the Lead Orchestration to show it in the Guidance tab. And we are not getting the option to add or fi…
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custom object Migration from instance A to instance BCustomer is looking for migrating custom object form one instance to another instance. currently, all custom objects are located at instance "https://fa-ewab-test-saasfa…
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Where can I find the merge date of a merged record?In which table can I find the merge date of a merged record? Use case: Business wants to track the dates on which records get merged. Please let us know if such informat…
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The standard 'Monitor Service Request Milestones' scheduler is blockedThe standard 'Monitor Service Request Milestones' scheduler is blocked state when i schedule this scheduler to update the milestone compliance flagKanne Ramu 21 views 5 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Maintain One Person as a Manager in multiple Organization LevelSummary: We need to configure the Internal Organization Hierarchy where One person can be Manager at Multiple Manager Levels. Let's say 'Org A' is the parent organizatio…
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BICCC VO for Partner ContactSummary: We are sending OSC data to external application using Data Lake using BICCC Data Store VOs We are sending Contact and Partner Contact data using VO "CrmAnalytic…
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How to make the Opportunity details page read only when the status is WONHi Team, How can we make the whole opportunity details page read only when the status is WON? Regards, AVAditya Varma Gadiraju-Oracle 24 views 1 comment 0 points Most recent by Florin Musatoiu - Support-Oracle CX Apps
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CPQ: Are there any limits on SFTP upload file size?Using SFTP to upload and deploy DataTables in CPQ, we have 1 files that is failing part way through. It will deploy, but ends up with Status "Failed" and only completes …
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Can oracle CPQ* Allows to authenticate more than one SSO providerCan oracle Allows to authenticate more than one SSO provider
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Can we not allow the Lead name to be copied to Opty name while converting a lead?Hi Team, When converting a lead to opty, usually the lead name will be populated to Opportunity Name. Can we make the opty name be entered manually when converting? Rega…Aditya Varma Gadiraju-Oracle 24 views 1 comment 0 points Most recent by Florin Musatoiu - Support-Oracle CX Apps
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How to set value into internal pricing attribute in pricing modelOracle CPQ 25A Patch 6 We are currently using pricing models(advance legacy) and wanted to pass information to lower pricing models to determine to apply further discoun…
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How to get a Identity Provider Certificate for a Oracle BigMachines/Oracle CPQ Site to enable SSO ?How to get a Identity Provider Certificate for a Oracle BigMachines/Oracle CPQ Site to enable SSO ?
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In Leads/Opportunity landing page, The data where user is part of account's team must not appearSummary: In "Leads/Opportunity/Activity/Service Request" landing page, The data where the user is part of account's team must not appear Content (please ensure you mask …Seshadri Vijayaraghavan 25 views 1 comment 0 points Most recent by Florin Musatoiu - Support-Oracle CX Apps
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Can Oracle Application Performance Monitoring (APM) track user events similar to Google Analytics?I'm exploring the capabilities of Oracle Application Performance Monitoring (APM) and I'm curious if it can track user events in a manner similar to Google Analytics. Sp…
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Does the "Autoprovision Roles for All Users" job delete manually assigned roles? (Service CX)Hi team, We want to better understand the behavior of the "Autoprovision Roles for All Users" job. When it runs, does this process affect roles that have been manually a…
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which table stores duplicate resolution reject data?In CDM, when we reject/merge a set in duplicate resolution area, which table in the backend these statuses get stored in? The statuses are PENDING, NEW, REJECT, COMPLETED
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Eloqua Salesforce Integration App | How to invalidate Salesforce connectionSometimes, Eloqua Salesforce Integration app users must change the existing connection to Salesforce. Specifically, they need to cancel the existing connection and re-au…
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How to configure copy subscription mapping to copy all covered level fields including customizedHow to configure copy subscription mapping to copy all covered level fields including customized fields. When I duplicate the subscription, not all fields from covered l…
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Manually submitted merged process completed without being in New StatusWe are manually merging certain records and when we click on dispatch, the records are going to the completed status automatically. The expectation was that it should go…