Dispatch Functionally
Discussion List
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CX Customer Connect Field Service Showcase: 12/5 @3PM ETPlease Join us on December 5th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Paula Rankin-Oracle 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma…Paula Rankin-Oracle 61 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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FFS_RUN_SCHEDULER_TO_SYNC_JOB_ROLES_WITH_FIELD_SERVICE_PRIV & RCL_ACCESS_ESTIMATES_PRIVSummary: As per 24D patch update, we found 2 new privileges. Could you please help us understand the functionality and navigation of the below privileges and provide us …Indranil9622 12 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Is it possible to set of Bulk Activity ID Cancellation in OFSSummary:Hi Team, Can you please help and let us guide, Is it possible to set of Bulk Activity ID Cancellation in OFS Dispatch console and also in Activity Details Page..…
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident… -
How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…Jidnyasa Falak 21 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure… -
AI Recommendations Feature - QuestionSummary: I have a question on the recently introduced AI recommendations functionality. When it was initially released I logged a SR as it wasn't working as expected. An…
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Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a… -
Create an activity that requires multiple resourcesSummary: Some of our activities require multiple resources to execute, we would like to automatically assign it to multiple resources (or to a team). What would be the m…
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Query on Activity bar length for a started activityHi Team, Let's consider an activity assigned to a Field Engineer (FE) with a duration of 1 hour. In the time view, the length of activity bar reflects this 1-hour durati…
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Complete activity in OFS without it being assigned to a technicianI would like to know if it is possible to complete an activity in OFS without it being assigned to a technician.
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Filter issue with qualificationSummary: When I try to apply filter condition based on qualification the beavior is not the same. Normaly, when i insert multiple values in a condition, the filter beavi… -
Print Route for Future week or monthSummary: I understand we can print Route only for a Particular day. Is it possible to Print Route for a range of Time period, eg: a week or a month.
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Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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Unable to Map Document Upload Field in Oracle Field ServiceHello Oracle Community, I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. Th…
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Field service: Option Suggest activity by location is not available under activity management.https://docs.oracle.com/en/cloud/saas/field-service/faadu/t-enable-activity-selection-by-location.html We are unable to find the "Suggest activity by location" option un…Naveen Venkat Malepati 31 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Is possible to export the "Resources by statuses" report from the TOA DashboardHello, I would like to know if exporting the "Resources by statuses" report from the TOA Dashboard, either through the TOA environment or a REST API is possible. Also, h…Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to grant permission to Export a TOA Control Panel to a specific type of userSummary: Hello, I would like to know how to grant permission to Export a TOA Control Panel to a specific type of user so that they can see the "Export" button from their…Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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How to export from the Month viewHello, I would like to know if it is possible to export TOA activities from the Dispatch Console in the "MONTH" view? And thus download the details of the activities of …
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When is the Manual Move: Workskill Mismatch property expected to be populated?Summary: When using the Manual Move data that OFS passes into the ADW we noticed that the WORK_SKILL_MISMATCH column wasn't always being updated with the value we expect…Dave Brandon 21 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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How does a dispatcher tell whether a resource is in coverage? This is for assigning urgent jobs.Summary: How does a dispatcher tell whether a resource is in coverage? A dispatcher would want to assign an urgent job to a resource who is in coverage. Content (please …
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Unable to suspend the started activity as giving Synchronization error in historySummary: Hi Team, We have faced the issue with Unable to suspend the started activity as giving Synchronization error in history, Please find the attached snap shot for …
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Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod EnvSummary: Hi Team, We have faced the issues in Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod Env for bulk cancel the activities…
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Feasibility/Capability to put previous START time & END time on same day ActivitySummary: I am seeking for the clarity that Is OFSC capability supports, if we can put previous start time and end time on the same day of the activity? USE Case: As an t…
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Receiving New FA Notification When iPad Is LockedSummary: Need notifications from OFS App to appear in iPad Lock screen. We have previously submitted a request for this on 9/22/22 (from: Melvin Manalastas). During a re…Robert Spurlock 41 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our…