Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Can't update SalesOrders' pnRefNum field using SOAP webservice
We're using v2020_1 and have code working that can update a field on the SalesOrder. For example, we can update the transaction date (tranDate field).
However, we want to update the pnRefNum field but can't. The server returns success but the value is not getting updated.
We spoke to someone in support and they said we also have to update the ccApproved and authCode fields as well but that doesn't work either. Again the transaction succeeds but the pnRefNum field is not getting updated.
Here's what the soap body looks like for the request:
<soap:Body>
<platformMsgs:update>
<platformMsgs:record xsi:type="tranSales:SalesOrder" internalId="10845577" externalId="">
1