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Read on for the latest updates including:
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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Responses to workflow emails aren't captured/attached in NS
I have a problem that renders the workflow mechanism a bit useless in CRM terms - am i missing something?
I have a case workflow that sends a "case closed" email to the customer's contact when a case is set to closed. If the customer replies to this email, it is not captured by netsuite nor attached to the case record.
The problem is that those replies are usually critical "no it's not actually fixed" ones... (The reply does get sent on to the employee who closed the case, but in CRM terms that's not good enough.)
How can i make sure the reply to an email sent from a workflow is attached to the base record of the workflow?
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