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Assigning a Support Case to a Group
I'm setting a relatively easily workflow on a support case. I'm trying to set field value = Assigned as "Support Team", which is a group.
If I enter the case in manually the group shows up, but if I use a workflow I notice that ONLY employees show up.
Since our support team is fairly mobile, it allows any support rep to respond to the customer vs. assigning to one individual who passes it along to another team member with a particular skill set.
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