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Changinging Merchant - default?

edited Nov 28, 2019 12:10PM in Accounting / ERP 4 comments

We have just changed our CC Processor from Merchant 1 to Merchant 2. We can set the default processor in the Setup/Web site/Set up web site to Merchant 2 for ONLINE orders. However for manual orders it seem that Netsuite will always try to use Merchant 1.

How can I change this?

I cannot make Merchant 1 inactive as we have outstanding fulfilment's authorised on Merchant 1. I want to make Merchant 1 obsolete asap, but if we keep processing new orders via Merchant 1 we will never be able to make merchant 1 obsolete.

Support suggested that we change the customers default CCprocessor in the financial tab - this is not possible in Mass Updates and we have over 30,000 customers. You are not able to manually select the CC Processor in Sales Orders.

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