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Support Hold Times

edited Dec 13, 2019 11:35PM in General 45 comments

I'm currently on hold for Silver Support, clock ticking at 53 minutes. 

Questions:

- Does this mean that CSRs are overwhelmed with v11 bug reports?
- Am I (as not-yet-upgraded customer) in the same queue as v11?
- Does it also seem to others that there has been a dramatic dropoff i posts on this forum vs old?  More posts, more info, less I need to make myself redundant calling NetSuite CSRs?
- Anyone at NetSuite thought of implementing an estimated wait time announcement?  "Someone will be right with you" at minute 1, and at minute 53, doesn't seem to jive very well with NetSuite as provider of sophisticated customer service systems...

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