Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

Can not disable change email/password in customer centers!

edited Dec 13, 2019 11:36PM in General 4 comments

The more I implement, the more disillusioned I become...

You currently can NOT turn on or off 'change email/password' in the customer portal. Called NetSuite support who told me this is an "enhancement" with no specific time frame on release.

This is NOT an enhancement, this is a MAJOR issue and here's why:
-------------
Evan, Yang, if you're monitoring, I would *LOVE* to get in front of your product managers and customer experience analysts...
-------------

First, in case anyone does not know this, if you have a customer who uses the same email address and password for your company as well as other companies who use NetSuite portals, then when they log in, they will see not only your portal(s) BUT THE OTHER COMPANIES PORTALS AS WELL. Wow, what a major customer experience blunder...

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders