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Matrix Items showing unavailable options for items that are available

edited Dec 13, 2019 11:37PM in General 5 comments

Hello All,

I am having an issue with Matrix Items. I created a matrix item with two options - ie. Ink color and Paper color. I created all possible combinations. When I go to my webstore and select any combination - the error displays "Unavailable Options - We do not sell item Laser Statements with that particular combination of options. Please select a different combination of options. " I filed an issue with NS support. They said that it was an existing issue (reference issue # 114883 & 118537). They told me last week that there was already a fix available to be inplemented in version 11.0.6. My account is now on 11.0.6 and the issue still remains. Anyone having the same issue and does anyone know when the fix will be available? I have a webstore going live in a couple of weeks that uses thousands of matrix items.

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