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Has anyone not bought support?

edited Dec 13, 2019 11:38PM in General 14 comments

We are at our renewal point and I'm wondering if anyone has NOT purchased a support option?  I've certainly not received the value of the support we paid for last year.  I have so many cases logged that are not ever opened by NS so it's like not having support but paying $8k for it.  Thoughts?  Thank you.

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