Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Defect 13903 - Item options appearing twice for matrix items

edited Dec 13, 2019 11:43PM in General 6 comments

Since our upgrade to 2008.1, every matrixed item in our web catalog has doubled up on the Item Options on the drilled-down item screen- for us that is Color, size, etc.

The first instance of each option works in every case, but if only the second instance is chosen, and a selection is made there, adding the item to the cart throws an Unavailable Options error. Here's an example, but every matrixed item in our catalog is like this:

http://www.totiro-usa.com/Catalog/Head-Guards/TOP-TEN-Avantgarde-Head-Guard

Miravit Zapico has issued case #702992 which refers to "Defect 13903- Item options appearing twice for matrix items" but there is no indication in my ticket how severe this problem is or what to expect or do about it. Obviously, this is a v2008.1 bug. There is at this point no workaround to prevent this behavior, which is a major inhibitor to sales, makes our site look incompetently administered, and is creating a firestorm for me personally.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders