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Google Checkout Shipping Rate Errors?

edited Dec 13, 2019 11:40PM in General 2 comments

I have not filed a support case on this one yet - just curious if others are having trouble in the new release. 

Two days ago, a customer placed an order through Google Checkout and chose UPS 2nd Day Air.  We charge real time rates plus a handling charge.  Inside Netsuite, the charge was around $65. Through Google, she was charged only $11, so we were not able to bill the order for the amount that was saved in our system.  I don't know where the $11 charge came from.  Ground would have been $14.90. 

We have noticed other discrepancies between the prices that our google customers are paying and what they should be paying.  It seems as though they are being offered commercial rates even though our shipping calculator is set to always offer residential rates.

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