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helpful tips from a customer have left me puzzled

edited Mar 9, 2012 12:05PM in Web Site / E-Commerce 6 comments

I have just received the following email from a customer.

Hey...

My first failed attempt to order from the same site, was thwarted by;
(Note: I'm not logged in and have no account as I start this)
1) picked items from site.... added them to cart
2) I'm now in my shopping basket...
3) I enter my post code, and click the submit directly below...
4) I click the "Proceed to Checkout" button
5) I'm now in my shopping basket...
6) I click the "Proceed to Checkout" button
7) I'm now in my shopping basket...
8) I click the "Proceed to Checkout" button
9) I'm now in my shopping basket...

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