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Case messages & author

edited Nov 22, 2019 10:33AM in CRM 5 comments

We are using NetSuite's case management and are using the "Messages" function to add in notes etc...

We have set it up so that it does not automatically send a message to the customer when we input a "new message".  However, everytime a support rep adds a message, the author column always shows the customer name and not the actual rep who created the message. 

Am I doing something wrong?  Is there a setting that will show you the true author?

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