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Canned Case Responses?

edited Nov 22, 2019 10:32AM in CRM 3 comments

I have been trying to work out how to setup "canned" case responses to common questions that customers email us about. Is this possible with the current case system? I can see you have solutions but we don't use the knowledge base and i am not sure if this would be needed to use this.

What we want is simply to send the customer an email back with their answer!

Best

David

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