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SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Email Case Capture – Multiple Contacts
If I understand correctly, Netsuite only matches the inbound email address to the email address in the customer record. Any best practice insight on how to deal with multiple contacts submitting cases for the same company so that they are matched to the company instead of coming in as anonymous? It looks like my options would be to establish a sub-customer for each contact or set the duplicate detection to the domain instead of the full email address.
Thanks in advance for any insight.
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