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Support case solutions

edited Nov 22, 2019 10:26AM in CRM 2 comments

Hi

what is the best way to configure solutions based on levels

for example, I have 3 levels which my users ask the customer

1. Product type - what product are you using

2. Type - what type of product is it

3. what is the error code

The options in level 2 is dependent on the answer to 1

The options in level 3 is dependent on the answer to 2

So for example, the customer says they are on Product X, Type 2 and the error code is 12345.  Then the solution is found and recorded in the case


Note 12345 error could exist for a different combination of product and type

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