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Simultaneously use different case "from" email addresses
Our current setup:
- We have a non-OneWorld account
- The "Receive Customer Replies in Case List Only" preference is checked
- The Main Support Email Address is support@branda.com
I'm looking for a way to use two different "from" email addresses for our case management. We have two brands where we would like to track support cases for, and we would like brand A customers to see their cases coming from support@branda.com as the "from" email, while customers in brand B should see support@brandb.com.
With our current setup, any time we send a message to the case customer either by editing the case and typing in the Reply field or using the pop-up email form, the "from" email is always
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