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Monitoring Responses to Transactional Emails

edited Nov 22, 2019 10:23AM in CRM 3 comments

Hi Everyone, I've got a situation that I'm hoping everyone else has already run into.

What happens when a customer replies to a transactional email (estimate or sales order)? Right now the sales rep receives no notification. The from address is our case management catch-all email address but the reply-to is an email address @netsuite to make sure the communication goes into the customer record.

Is this a common problem everyone else has resolved?

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