Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

Online case form auto-reply shows random email address in Unsubscribe Footer!

edited Nov 22, 2019 6:17PM in CRM 3 comments

I've just been setting up our online case form and going through various tests when I noticed something very strange...

I have an auto-reply email template specified on the 'Send auto-reply email' field of the online case form. When the auto-reply is sent to the email address of the person who submitted the case, they receive the auto-reply just fine, but at the bottom of the auto-reply (in the Unsubscribe Footer) the message "You are subscribed as [email_address]" is a seemingly random email address. In other words, if someone at some_user@yahoo.com submits an online case, they will receive an auto-reply and at the bottom of that auto-reply is "You are subscribed as someone_else@some_other_domainname.com" The system seems to be pulling these different email addresses at random from our list of Contacts!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders