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Customer Statements

edited Aug 10, 2007 11:34AM in Accounting / ERP 5 comments

Is anyone having trouble faxing Customer Statements through the Mass Generate Customer Statements/Print Statements, Mark All?

We have around 200 Customers that have open balances.  When the AR Department trys to send out statements using the "Generate Statements" the system is only sending out a select few, even though Mark All is checked.
It's also not recording in the Customers file that a statement was sent (to the few that did go out).

WHY?
Are we doing something wrong?
Please advise.
Thanks
Carrie

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