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Dropship returns

edited Feb 28, 2011 1:49PM in Accounting / ERP 8 comments

Hello,

We only do dropship orders.

Yet when a customer returns a dropship item, Netsuite doesn't really have a proper way to deal with this.

Returned orders set as dropship can only be written off into a nominal account.

Yet in practice, customers return goods to us, and we return back to the manufacturer for replacement.

Does anyone know how we can process this correctly?

Thanks
Dave
www.vesternet.com

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