Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Customer Credit (for customer service -not return)
I am at a loss for how to do these 2 customer credit entries:
I have a customer who we gave a partial credit back for an item (that was not returned, so not returned to inventory)
How do I record this as a customer credit without having to link it to an item (as if the item was returned).
Also in another situation there is a customer credit that I now would like to zero out, without deleting the transaction history (they have lost their credit, but would still like to have a record in system that it was given out). Is there a way to do this through a journal or other means?
0