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Support case automation

edited Dec 2, 2019 6:29PM in SuiteCloud / Customization 12 comments

Hi,

I am attempting to automate the creation of a new support case when a sales order is approved.  I am able to do all of this but am not sure how to do the following.

I would like to send a 'welcome' mail to the customer requesting some information from them.   i would like them to be able to reply to the mail and have it logged against the support case but i am unsure how to send the mail using the correct 'reply to address' which looks something like this - cases.601905.5076_incoming_6875.fa1a5a70b8@cases.netsuite.com

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