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Which Event Type should be used for when a case is updated by E-mail
Hello,
I'm somewhat new to SuiteScript but I'm pretty familiar with coding. I don't believe I have any scripting errors here, but I can't figure out which "Event Type" to use in my script deployment to get it to run when a case is updated via client e-mail. My code is below:
function onCaseUpdate()
{
var record = nlapiGetNewRecord();
var status = record.getFieldValue('status');
if((status == "7") || (status == "6")){
record.setFieldValue('status', 4);
}
return;
}
Currently I have this deployed as:
Applies To: Case
Deployed: Yes
Status: Released
Event Type: Email
This deployment does absolutely nothing. If I set the Event Type to "Edit" then the script runs when editing/saving a case; however, none of the Event Types I've tried cause the script to execute when a client updates the case via e-mail (ie. replies to an e-mail that was generated by the case).