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Email Case Capture and beforeSubmit
I'm trying to implement a User Event script that adjusts field values based on the inbound subject and/or email address of the person that submits the case.
I have a finite set of field reps and will be able to normalize the inbound email subject line so I can reliably look for certain values.
Autoreply templates are in use for case creation though I'm not sure that matters.
What I'm struggling with is whether or not a beforeSubmit script will even work with email case capture. I have a very simple starter script I'm trying to use as a proof of concept so I can build off it later, but it does nothing. Any help appreciated. (my account number removed from the email addy and replaced with 'xxxxxx')
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