Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How to set a default form when creating a case with script
I'm creating cases using a SuiteScript I wrote. I would like to associate the case with a custom form, so that whenever someone opens this particular kind of case, it opens with the custom form and not the default form. I know that I can select "Store Form with Record" from the Custom Entry Form page, but I think I need to create the record with the custom form to make that option work. Does anyone have any suggestions?
0