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Help updating Customer information from a Case
First script ever, so apologies for being a rookie
I wanted to match a field on the customer record with one from a case. Both fields are drop downs and they use the same list.
I wrote this user event script that executes when the case is saved:
function leadBeforeSubmit(type){
nlapiLogExecution('DEBUG', 'Round 1', 'It started');
var rec = nlapiGetNewRecord();
var customerTag = rec.getFieldValue('customer.custentity34');
nlapiLogExecution('DEBUG', 'Round 2', 'Customer tag is '+customerTag);
if(customerTag == null){
rec.setFieldValue('customer.custentity34' , 'custevent11');
nlapiLogExecution('DEBUG', 'Round 3', 'done?');
}
else{
};
};
Everything works fine except:
rec.setFieldValue('customer.custentity34' , 'custevent11');
0