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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Pulling Customer Info to auto-fill in an item description within a Sales Order email.
I hope I can explain this clearly:
What we have done:
1 - We have created a custom case form with fields asking for customer info.
2 - We have also created a Sales Order email that gets sent to the new customer upon order placement.
3 - And lastly, we have created an Description Item as part of a group of items.
What we would like to happen:
When a customer orders this specific product, they will receive the order email (as usual), but this particular item has a link to the custom case form that we have created.
This link within the item description on the sales order email should appropriately fill in customer info at the end of the link.
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