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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Please note that on Friday, January 9, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 60 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Last message in case saved search
I'm creating a saved search which outputs cases. On the output columns, I'm including Message Text ({message}), so am getting multiple rows when a case comprises of multiple messages.
I want to remove the multiple rows and am using a number of CASE WHEN clauses on the {status}, {messagedate},{lastmessagedate},etc criteria, but am struggling to get the right combination of attributes. I don't think I can use group on the output, as I'm also using CASE WHEN and SUM logic on other fields.
Is there a simpler option to remove the unwanted rows, ie. a criteria to only match last message, or an alternative attribute to use on the results? I've tried checking the Netsuite records browser for supportcase without success.
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