Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Last message in case saved search
I'm creating a saved search which outputs cases. On the output columns, I'm including Message Text ({message}), so am getting multiple rows when a case comprises of multiple messages.
I want to remove the multiple rows and am using a number of CASE WHEN clauses on the {status}, {messagedate},{lastmessagedate},etc criteria, but am struggling to get the right combination of attributes. I don't think I can use group on the output, as I'm also using CASE WHEN and SUM logic on other fields.
Is there a simpler option to remove the unwanted rows, ie. a criteria to only match last message, or an alternative attribute to use on the results? I've tried checking the Netsuite records browser for supportcase without success.
0