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Need Credit Card Failures to set Sales Order to Pending Approval

edited Nov 28, 2019 10:57AM in Accounting / ERP 5 comments

Hello - is there native functionality to set a sales order to pending approval if the cc auth was declined for any reason?

Our process:
* Webstore, SFDC or Back Office order created.
* Sales Order created in NS as Pending Fulfillment (were not requiring approvals due to high volumn transactions)
* Sales Orders with status Pending Fulfillment are sent automatically to 3PL warehouse to fulfill.
* 3PL Warehouse sends fulfilment info back to NS all automated & fulfilment records created.
* Auto bill take place and charges cc.

We are wanting to trap the auth decline before sending data to 3PL warehouse. Since NS has an enhancement to provide a HOLD status in the future, Whats a workaround to put a sales order status to Pending Approval when a auth is declined? Becuase as of today, product will be shipped already before we bill.

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