Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Need Credit Card Failures to set Sales Order to Pending Approval
Hello - is there native functionality to set a sales order to pending approval if the cc auth was declined for any reason?
Our process:
* Webstore, SFDC or Back Office order created.
* Sales Order created in NS as Pending Fulfillment (were not requiring approvals due to high volumn transactions)
* Sales Orders with status Pending Fulfillment are sent automatically to 3PL warehouse to fulfill.
* 3PL Warehouse sends fulfilment info back to NS all automated & fulfilment records created.
* Auto bill take place and charges cc.
We are wanting to trap the auth decline before sending data to 3PL warehouse. Since NS has an enhancement to provide a HOLD status in the future, Whats a workaround to put a sales order status to Pending Approval when a auth is declined? Becuase as of today, product will be shipped already before we bill.