Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

Error importing Customer (smbXML)

edited May 22, 2020 6:35PM in SuiteCloud / Customization 2 comments

Hi,

I am getting the following error when I am trying to import the sample customer smbXML of NetSuite. I modified the data in the XML to match the data in my sandbox. Can some one please help me to solve the issue. I have to upload all my master data with multiple address to my production asap. Any quick help is greately appreciated.


The error is

>>>>>
Failed parsing XML: The import has failed due to one of the following reasons: 1) Required data fields were missing; 2) There were invalid or nonsupported characters which may have been introduced by external file editors; or 3) If this is an smbXML import, the elements may have been out of order as defined by the DTD. The processing instruction target matching "[xX][mM][lL]" is not allowed. This error occurred on line 2 of the uploaded file.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders