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Help Getting Business Hours A Case Has Been Opened

edited Jan 3, 2020 1:07AM in Search / Reporting 5 comments

I am trying to find out the total business hours a case has been open using the createddate field on the case.  I found the formula below on SuiteAnswers.  The formula is giving me accurate results but the problem is that it's a text formula giving me a string with the number of days, hours, and minutes.  I need the result represented only as total hours.  Becuase this is a numeric formula I can't just multiply the results by 24.

I'm trying to use this formula in the results tab and the highlighting tab of a saved search.  Any help would be very much appreciated.

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