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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
How do you make sure your customers pay (or can pay) for goods before shipping?
We have just gone live with NetSuite after a six month 'suite-success' process (which to be honest was neither 'sweet' or 'successful') - and I am still not convinced we are making the best use of the system.
We have some customers with credit limits (who are invoiced weekly / monthly etc), and some 'cash customers' who we take payments from before shipping goods. We also have a flag to put customers 'on stop' if their Invoices are not paid.
According to our NetSuite consultants there is no default behaviour in NetSuite to prevent an order going to Fulfilment if the order will take the customer over their credit limit. Therefore they have tried to build a Sales Order Approval Workflow to try and help with this.
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