Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Free Shipping
Does anyone have a good way of offering free shipping on all orders for a period of time?
We don't want to use a promotion code because that gets strenuous on customer service. We also don't want to create a new free shipping item since that's also one more shipping method the CSA's have to sift through when entering an order.
I attempted to set the ship cost through a client script but had issues in the checkout. Once the free shipping method was selected and the shipping cost was set to $0, the shipping cost stayed at $0 even when a non-free method was selected.
0