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NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
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NetSuite Email Delivery & Average Handle Time
Good Morning All,
I have a couple of completely open questions on best practices in NetSuite:
Currently, we handle email for major retailer using the Advance Partner Center licensing scheme for email agents to access the application with. They have a dashboard with some simple "saved search" view for their queue. Email arrives in through the retailer's customer service email by way of forwarding them to a NetSuite inbound route and case profile.
- Is there any way to get NetSuite to automatically deliver emails to agents almost like a call center call queue? E.g. agent completes email, Agent is offered the next email in queue?
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