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NetSuite Email Delivery & Average Handle Time

edited Mar 19, 2020 1:29PM in CRM 4 comments

Good Morning All,

       I have a couple of completely open questions on best practices in NetSuite:

Currently, we handle email for major retailer using the Advance Partner Center licensing scheme for email agents to access the application with. They have a dashboard with some simple "saved search" view for their queue. Email arrives in through the retailer's customer service email by way of forwarding them to a NetSuite inbound route and case profile.

- Is there any way to get NetSuite to automatically deliver emails to agents almost like a call center call queue? E.g. agent completes email, Agent is offered the next email in queue?

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