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Matrix subitem on sales order

edited Nov 4, 2020 6:34PM in General 3 comments

This is a new implementation for a client. Setting up integrations between website and NetSuite.

• Client has matrix items which they sell on a website

• Item 12020837 is a matrix subitem of matrix item Logo Shirt

• Item 12020837 is purchased on the webstite

• An integration is used to create a Sales Order in NetSuite

• The integration attempts to create a Sales Order with item 12020837, but an error is thrown 

• This same type of behavior happens when creating a Sales Order through csv import: "Invalid item reference key "12023442" for subsidiary 2."

• If the integration or csv file is changed to use item Logo Shirt : 12020837 it succeeds

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