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Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Uploading Files Through Online Case Forms
Now, your customers can attach files to the cases they enter through your online case forms.
This capability allows customers to attach screenshots, pictures, or other files that can help your support reps resolve these cases.
To allow files to be uploaded through an online case form, edit the online form. On the Select
Fields subtab, choose the File Upload field, and click Add.
If you are creating an HTML template for your online case form, add the <NLFILE> tag to your template where you want the File Upload field to appear.
Now, when the online case form is submitted, uploaded files are attached to the case on the files subtab and also on the Attachments subtab of the message record.
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