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Unable to Approve re-opened PO

edited Jun 2, 2025 2:30PM in Accounting / ERP 11 comments

One of our purchasing employees is not able to approve PO's when the PO was closed and re-opened. This is the only instance when the "approve" button disappears. The employee and role being used has the proper permissions set (Purchase Orders = FULL). Also, the purchase orders checkbox is unchecked under approval routing (accounting settings). There are no workflows in place.

Has this happened to anyone else? And is there a fix? Any help would be much appreciated since this slows down our business operations - requiring an administator to approve the re-opened PO.

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