3942469 Green Ribbon

Stephan is correct. You can just edit or delete the journal entry that was posted by using the Enter Opening Balances page.

Tom, The fix for 112263 was re-run with a correction yesterday so please check your inventory status again. longlam, A fix for 113767 is coming shortly, pending review. Staci, I don't see any open issues regarding inventory for your account (Actually, I don't see any that have been closed either?) If there are specific #s…

When you turn on the feature, auto-calculate is still set to 'off' on existing items for lead time, preferred stock level, and reorder point. You can use the Mass Update feature to enable auto-calculate for a particular subset of your items (in this case the criteria would be Reorder Point = not empty.) The first update on…

What limitations are you encountering?

Looks like someone was trying to work around the fact that the credit card info fields do not disappear when PayPal is selected as the payment method (though they are disabled.) However, this is only useful if PayPal is the only method you accept, as custom field labels will always appear, not just when a certain payment…

If you're talking about the Advanced Inventory Management feature, its function is something different. This feature is intended for purchasing predictively based on past demand, rather than purchasing to fill specific orders. It calculates average demand once a week, based on historical orders (orders during x number of…

I think it's just a different use case. The intent is that Adv. Inventory willl help a company keep 'optimal' levels of inventory items in stock, i.e. enough to fill orders in the near future without tying up money in excessive stock on hand (i.e. beyond the safety stock buffer.) By factoring in lead time, safety stock,…

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John, The issue that was filed for your case is #108758. I have escalated it and and someone in QA and development should be looking into it shortly.

What this sounds like is that the card has actually been charged, twice. It's not clear how this would have happened through the NetSuite integration, especially if the cash sale wasn't saved... some sort of communications error, perhaps. In NetSuite, edit the SO and check the 'Credit Card Approved' box, then resave and…

Did you verify in the Verisign Manager (outside NetSuite) that the charge didn't actually take place? It sounds like it has from the error message Verisign is sending to NetSuite about having already captured against the Auth. code. And what is your case #?

We will cap the reorder point at the preferred stock level in an upcoming maintenance release. The fix Ryan has been working on will prevent items in this state from appearing in the 'items to order' reminder, this second change is basically cosmetic at that point, but will prevent the actual reorder point from exceeding…

Do the sales orders have the PayPal payment method selected, but no PayPal transaction ID or status? And what does the status of the Sales Order (in the header of the page) say?

Hi Tom, The drop ship sales orders should be excluded from the inventory metric calculations. We have filed this as issue #106775, and are tentatively targeting a fix for this week. The night after we push the fix, the items' metrics will recalculate. Best regards, Malin Huffman Senior Product Manager NetSuite, Inc.

On a related note, could you guys indicate which information you would need to roll up for visibility in the parent? Transactions? Contacts? Addresses? etc... how would you expect to see rolled up financial info (A/R balances) if the children are in different currencies? Limited visibility/rollup appears to be the main…

Assuming you're talking about writing a direct SQL query, you'll need to fully qualify the table name, i.e.: "company name"."role name"."table name"

I'd like to add, if you run into performance issues with ODBC, please report them to customer support so we can investigate... ODBC is expected to provide the best performance for high volume data extraction from NetSuite, and we definitely want to understand and correct instances where this is not the case.

I'm curious, if the delay is that long, what's the purpose of picking it vs. just leaving the sales order committed and picking when it's time to ship?

It is a role permission. So you have a delay in days between picking and packing/shipping that sometimes crosses over periods (after you close the prior period)? I get the problem, we don't track separate date/period for each stage of the fulfillment, it just changes the status field on the transaction (and after Picked,…

If the issue here is cost of your Advanced Inventory module, I advise consulting with your account manager and maybe there's something he/she can work out with you... you might save a little cash on the license but IMO you'll pay for it in the time and cost of implementing a customization solution, not to mention dealing…

In 2009 release 2, NO ONE will be able to make GL changes to tranasctions in a closed period; you must explicitly re-open the period first. We also introduce the concept of locking open periods, such that only users with Override Period Restrictions permission can make GL changes. The same permission allows users to make…

If you turn on auto-numbering and disable the 'Allow Override' option, you should not have the case of two reps saving the same number at the same time; the number will be assigned on save rather than when the new estimate page is loaded. Even if you leave Allow Override on, leave the transaction numbers editable, if you…

Note that work orders are accessible through transaction search, so many reports could be built that way. If you describe exactly what format and criteria you are looking for, I can comment further.

Our official stance on browser versions is that beta browsers/versions are not supported. When a browser reaches final release version, we will make a decision on whether or not to officially support it, meaning test and fix browser-specific defects, based on a number of factors - market adoption, performance, support for…

FYI, scheduling item pricing changes to take effect in the future is enhancement request 71124. However this may not meet your specific requirement as described. There are ways you could handle this use case today. For example, you could create a 2009 price level, update your items accordingly, then write a client side…

If you entered both customer payments for $1650, and applied them to the invoice to pay it in full, one of the payments should have an unapplied balance of $100. You can then go to the Issue Customer Refunds page, enter the customer, select the unapplied payment, and save the customer refund for $100 with a check payment…

(Disclaimer again- this is currently targeted for 2008.2) When you convert a non-inventory item to inventory, all transaction history will remain linked to that item SKU, there is only one item record; the historical transactions are treated as non-inventory, and all new transactions will treat it as inventory. There will…

Print Checks and Forms>Mailing Labels There is currently an issue that the list of entities doesn't load at first when you select an entity type (customer etc) - to work around this, select a saved search first, then blank out the saved search field and your full entity list should load. (File a support case to attach to…

As Ray says, that isn't currently possible. Invoices are always posting. There are basically 3 modes you can run in: Full A/R - post invoices, receive payments, report revenue on accrual basis. A/R GL, Cash basis income statement - post invoices, receive payments, run income statement and sales reports in cash basis which…

You can do either (actually, when you use the fields on a new item record, it just creates an adjustment). I would use an adjustment myself, to keep it distinct from actual purchases, and you won't have to wash out the impact on a bank/credit card account, you can post directly to an adjustment account of your choice.