3942472 Green Ribbon

I share the sentiment. Being stuck with a buggy, expensive, poorly-supported product is painful. Adding vendor-lock in of data and feature-creep, and it's almost too much to bear. I fear that if we really did an analysis of the actual cost of using NetSuite to our business, we'd conclude that it was time to cut our losses…

I have been complaining about this for three years now! My company also paid for a year of gold support for a year to hear the lovely person at the end of the phone after waiting 30-45 mins on hold to tell me "I am sorry Scott, I will log a case"! Why would anyone pay NS $100 or more per month ($1200 per year) to point out…

Well Netsuite did it again. Today I got this email: Issue Number 84122 Type Problem Severity S3 - Important Status Closed - Could Not Reproduce SLT Age 0 Months Release Target July Release ________________________________________ Abstract: Transaction>Recieve Purchase Order > Bulk Fulfill PO , does not carry over the memo…

Hi Scott, 84122, is the issue the represents your case. This is in the queue to be fixed by development. Thanks Ken Thanks but I would have thought it would been fixed in v11 and why is the case number different? Anyways good to know "its in the queue"! Still doesnt change to fact am I the only one to have this problem -…

I always ask myself that question "why are we still with NetSuite when it gives us all these issues and shortcomings?", and then that same answer comes to mind. Boy, if I could turn back the hands of time... As far as support on the forums, why would they give it away free? I suppose they could make a subforum specifically…

This thread is excellent, and it details exactly how our company feels. I beginning to wonder if we were all alone... The question is that with all these negative points to Netsuite why don't we move on to something else? Are we bullied into renewing because our data is held hostage? Can anyone explain the issues that have…

It also seems all the links on the dashboard where it shows "Welcome to Version 11" of Netsuite - click on the links below I.E. Summary, ERP, CRM, Web, etc. also go to a page not found. Interesting...

Maybe its all the new graphics they implemented on top of the fact that version 10 was slow to begin with?! Too much "bling" not enough bandwitdth to support it. Why make it look pretty when all thier customers need it to do is work properly and be fast. Our company is on fiber and our speeds are horrible - but other…

Does it on most of the report screens, but as an example try running the standard "Open Sales Order" report. No special modifications have been made to the report. There are about 300 records in the report. Does it under all roles, including administrator. Tried it on all of our computers (each configured a bit…

We pretty much use Firefox exclusively. In Netsuite 11 the vertical scroll bar on the right side of the page for most of the report pages is missing. It shows up in IE, but not in Firefox. I am using Firefox 1.5.3 and went to the report section and just picked a couple and the scroll bars are working properly. However I am…

I am running a few common extensions, but to be sure I installed a 'clean' version of Firefox 1.5.0.3 (not a beta or alpha release) with no extensions on another computer and the vertical scroll-bar is still missing. Ron What specific reports are you running? Are they customised? If so give me details and I will try and…

Do you enter the bills through the Bill PO function? If you did the PO number would show up automatically. We issue all purchase orders except for stock items through the sales order process. Then when we get the bill it is entered through the BILL purchase order function. Hope this helps! Could you please be more specific…

Down in CA as of 1:50PM PST and then up again around 1:58PM - but then down again @ 2:08 PST - Hmmm. Hey when your sales rep asks for renewal ask him for a discount for down time and loss of wages for your company! ;)

Down in CA as of 1:50PM PST and then up again around 1:58PM - but then down again @ 2:08 PST - Hmmm. Hey when your sales rep asks for renewal ask him for a discount for down time and loss of wages for your company! ;) Back up in CA as of 2:20pm PST. Lets see how long it lasts! :) Anyone love the fact that the Netsuite…

Why does the status page show 100% uptime for today? System Uptime: Last 7 Days Average uptime for all NetSuite Databases Thursday, 06/19/2008 100.00% See my post above - looks like they might be fudging the numbers? Maybe to please the shareholders? If its wrong today how can we be sure if any other days have not been…

Are you sure the display for those fields didn't just get turned off somehow? Go into Setup > Customization > Transaction Forms and edit your Custom Purchase Order. Look at the Screen Fields tab and make sure the Show box is checked next to Department and Class. We have these two fields displayed on our Purchase Orders and…

GM Scott, We have had our Accounting Department use the 'generate statement charges' or manually calculate the late charges and then generate a regular invoice to bill for these Finance Charges. Not the greatest of solutions but it is functional while we await resolution from NS. Rick Thanks for the workaround - I hope…

Hello Rick, This problem is actively being addressed by Issue 109906. I have attached your record to the Issue and I sent you an email as well. Thanks, Martin Anyone have a clue when this is going to be resolved? I guess Netsuite is going to pay us for all our late fees our clients owe since this STILL isnt working…

Scott, We got the following reply to our support case ... It worked for us (we aren't using the feature) ... hope this helps. Best, Dave This does work as a "workaround" for us as well. We dont use the online bill feature either so that isnt an issue. Thank you Dave for letting me know!

When attempting to write a check since we were moved to version 11.0.4 we get the following JavaScript error right after selecting the payee: Error: parent.BillPaySyncAccount is not a function Source File: https://system.netsuite.com/app/accounting/transactions/check.nl?cp=T&cf=49&q=entity&si=46078&si_units=&f=T Line: 32…

Is it really possible that there we are the only two companies affected by this bug? I find it rather stunning that no one from Netsuite has acknowledged this post, let alone gone ahead and fixed the issue! I appreciate the fact that coming up with a fix can be involved, but with such a unambiguous error message, I should…

Gary, You are not referring to the popup version of the form, are you? Basically the form that will come up if you were looking at a Contact record and you click on the link to open a Company listed on the Companies tab? I do remember us resolving an issue where the Address tab did not show up in the standard, popup form…

I have the same issues as you are. It appears that only "General" and "Info" subtabs are showing, which are the Netsuite Defaults from the "standard contact form" on our customized forms as well. We have two additional subtabs one is "custom" and one is "address" which have disappeared since one of the recent incremential…

When trying to print sales orders, invoices, & purchase orders we are still getting the IE pop-up that reads "This message contains both secure and nonsecure items. Do you want to display the nonsecure item?" There was a thread on the old user group that suggested adding NetSuite to the list of trusted sites in IE and…

From my Skype phone log: Today: Call Duration 3:09 (thats three hours and nine minutes) Yesterday: Call Duration 3:10 (thats three hours and ten minutes) Call Duration 0:29 Call Duration 1:03 Right there is 7+ hours in two days with my ear against the phone. No problems that we caused (yet). I show them it is broke (with…

We are investigating internally as well. Any additional info will be greatly appreciated. Especially steps to consistenly reproduce. Thanks Ken It is still happening for me but only in v10, but in my test Beta v11 it is not. Maybe the code in the new pages of NS fixes this issue, I dont know. I tested it using IE6…

We had this problem intermitent with version 10 but are encountering it 10 times more with version 11. We see it in the invoicing/accept payment section all the time now. It always happens when you choose the reset buttom when accepting a payment and almost always when you hit the remove button to remove an item from an…

Out of curiousity, do you have any custom javascripts running on the pages that the message appears on? I recall that we had one instance last year where we triggered this message somehow, and if I'm not mistaken it was due to custom code attached to the page/record. -Stephan No custom javascripts are running. If there is…

Brian, As you know, we have started to phase out Version 11 to our customers. Because of this, our team has been able to manage the volume of calls and cases quite well. Due to additional team members now out of training, I think you will see your wait times in queue decline over the next few weeks. Less than 3 months ago,…