3942495 Green Ribbon

Is it possible to have an action upon creating a new customer record which will inject data in to vblulletin instead? We would host the forum on another server. I don't know if it's possible to script a secure tunnel injection link in NS?

ignore that, have decided against it. Don't really want to have a forum linked account wise for security.

hi, yes it's there now in the 11.06 release. I do understand about priority of revenue streams but if you enter a new market you should do it properly. Personally I think netsuite is a great product, I just can't stand the long delays in fixing problems. There was a tax calculation problem on discounts a while back for the…

im on the phone to support and they are telling me they are not going to bother to fix it until its' upgraded to 11.06. I've tried complaining etc etc and can't get through to anyone who actually cares. michele didn't call me back or reply to email. nobody is doing anything. i've worked for oracle (im a dba), oracle and…

Ken, I'm getting sick of this. I'm on the phone at present with a support person telling me it's going to be fixed in 3 weeks! Bearing in mind this is after: 1) 2 Weeks of complaining and netsuite not even filing the issues correctly. 2) Being told it was fixed and all you did wa fix secpay refunds 3) Then being told last…

Hi Ken, People are still complaining about timeouts at checkout (after submitting payment) although I admit it's less than before.

you may be having the same problem as us. For about a month now, sometimes the transactions don't list, have refresh the screen again until it does. Often this takes a few refreshes before the transactions are listed or all of them are listed.

I'm not going to yet, sorry but i'd rather support concentrated on making a stable shopping cart. One where products don't disappear and credit card transactions process every time without timeouts or various errors.

with verisign, can you also see the customers full name and address as well as the credit card start/expiry dates? i.e. information needed to complete a transaction

and our bulk billing of orders keeps dieing

I told the UK netsuite office i though they were useless and I was completely dissatisfied with them. They then told the person who looks after this forum that I won't be renewing my contracts and therefore ban me from the group! Can you believe that? Firstly, I'm going to renew with skyytek and secondly, I still have a…

bulk billing died again today. throws random errors like bad username/password althoug before and after the others went through. other times it just dies completely although the biggest cause says timeout contacting gateway. Secpay said they have no problems at all but they tested a transfer and it was fine.

And it's not about restricting the admin account, it's about security. An admin user should never need to read the whole credit card number on previous orders etc. Regardless of keeping an account as secure as possible, the username and password to it is still internet facing to give access to it.

ah, thanks.

522104 Issue#117988 Error When BulkBilling: ORA Error - 17008 However, this is urgent. Bulk billing keeps dieing after doing a few orders (We have about 200 in one go) so it takes hours to bill our customers, and it's exremely slow when it does work, and suddenly people call us up saying orders can't go through! There's a…

oh ok. Still, even as admin they should be encrypted surely. I wouldn't like to think about the problems that would happen if our admin account was broken in to and it was sourced to us.

In the meantime, some customer's who actually bother, email us saying they get site maintenance message at payment time as it obviously keeps timing out. We think we are losing about 35 orders a day due to this problem so would appreciate it being fixed asap.

I got told the support manager was going to look at this 8 hours ago but I've heard nothing.

i deal with mark and there are projects on the go - Always goes to the spam folder, hence I think the netsuite address IP is classed as a spam address.

Thanks all, sorry I ranted on so much. Ken, the problem with not making any sort of country distinction is that the client base is lower here and as you see from Julian's thread, he knew about the problem but didn't complain, probably because the same as me, it never seems to get you anywhere for ages so you sort of just…

So, Ken? Who's listening? We both just said it's not an enhancement, I have logged it as a case and still it will remain as an enhancement as opposed to fix needed. I'm getting fed up of having to rewrite people's addresses after they have ordered.

The truth is they don't really care about the UK market. There are several problems which are for the UK and have been logged for months and nobody has even looked at it. i.e. fulfillmet emails broken, registration county box is still 3-4 characters long, it's been like this for easily 7 months, this means people dont' use…

can confirm we have problems with secpay refunds now also. it comes back with problem reading response from secpay.

This is still not working, how hard can it be to fix it. Nearly a month later, it's the worst support I've ever known.

ok thanks. yeah it's a bit screwy.

sent case in but got reply saying it is logged as an 'enhancement'. Hardly an enhancement if it's broken.

So, you can't have the same customer name? A lot of our web people are having to put a 2 on the end of the name.

that's done thanks. I noticed that now NS pushes the customer number as opposed to name to secpay now though.

Excellent, thanks.

Yes I do. So it shows our custom information per item