Clarisa De Torres-Oracle Blue Diamond

Hi @Panadick thanks for the update! I just noticed that the account used was classified as "Non Posting". Per checking, this was previously analyzed in a Defect, the error being found when closing the period is related to the fact that the Journal should not have a Non-Posting account. The solution provided by our…

Hi @User_QQYFN, per checking, it has been closed due to not receiving any response from the customer after several attempts to reach them. Should the reported problem still persists, please contact the NetSuite Support again or file a new case. Thank you!

Hi @User_64PY4, are you using an exchange rate provider in sourcing the rates? If yes, have you tried reaching out to them regarding this? Thank you!

Hi @User_G76FY, I followed the SuiteAnswer article and was able to import successfully: CSV Files for testing: For Customer: For Address: Perform CSV Import: Go to Setup > Import/Export > Import CSV Records Import Type: select Relationships Record Type: select Customers Only Click Multiple Files To Upload radio button…

Thank you, Angela! Hi @User_0AODT, have you had a chance to review Angela's comment? I agree that accounting entries and related inquiries fall outside the scope of NetSuite support. To supplement the information provided, you may also find these SuiteAnswers articles helpful—they include an example as well for your…

Hi @Elshami, I've tried creating an RMA from the Sales Order, however, the Unbilled Receivable from the SO still keeps generating every month: RMA: Revenue Recognition from RMA, its GL Impact reversed the Sales and Deferred Revenue: Re-run the Reclassify Revenue at period checklist and it generated a journal entry where…

Hi @HX_SUBHANKAR, I tried generating a customer statement from the Customer record > Actions > Generate Statement and this is how it looked: Note: The Customer has 0 balance as well: Can you provide more details/steps to reproduce so we can replicate your concern? Thanks!

Hi @User_Aysha, I tried to replicate your concern using the details below and I was able to successfully import a Sales Order on my end: Discount Item: CSV File - I used the Internal IDs here: CSV Mapping Page: CSV Import Status: The imported SO: I'm not sure if this affects it but I currently have the Convert Absolute…

Hi @David Levinson, I'm trying to replicate the web error using the same browsers but I'm unable to do so. Since the error is specific to your users/account, and since we cannot identify the cause with basic troubleshooting, we recommend that you engage with our support team, who have the necessary tools to further…

Hi @User_G76FY, thank you for your response. Were you able to check this SuiteAnswers article 67932: Add Multiple Customer Address via CSV Import? Let me know if this works for you. Thank you!

Hi @User_Aysha, do you mean you want a -200% discount rate? Can you try inputting a positive rate on the file and see if it will work? To be able to apply a discount (negative) on the sales order, you need to put a positive value on the rate of the discount item. This is because the discount item, by nature is already a…

Thanks for the update, @User_WA9MO and @GeorgeV. We're glad it's now fixed on your end 😊

@Jamer Chavarrio De nada. ¡Me alegra haber podido ayudar! 😊

Hi @Elshami here's a testing I've done: Create Sales Order with Revenue Arrangement and Recognize the revenue for Feb 2025. Result = JE-01144 Closed the Period then Run the Reclassification Journal Entry: As you can see it generated JE-01145 which consist of the Unbilled Receivable. Having the unbilled receivable…

Hi @Elshami to clarify about the unbilled receivable, are you pertaining to the journals created when reclassification process is run at month end? Can you provide a screenshot on where the unbilled receivable is seen for reference? Thank you!

Hi @David Levinson can you also try checking if the Chrome browser is updated accordingly by clicking the three dots > Settings > About Chrome After updating Chrome, try clearing the cache and cookies again then relaunch the browser and let me know how it goes. Thank you!

Hi @AMay11 were you able to check the comment above? :)

Hi @Panadick were you able to check the comment above? :)

Hi @User_FL4CK per checking, "Manage Accounting Periods" permission provides the ability to BOTH Open/Close accounting periods and perform Period Close Checklist Tasks. This is supported by SuiteAnswers ID 7665 Accounting Period Management. Based on further research, I have found out that the ability to have separate role…

Hi @Divya Unnikrishnan per checking, under this enhancement request, the elimination entry for the intercompany sale transaction will debit the Sales account for the amount of the Invoice and credit the same amount to COGS with no adjustment to the Inventory account. However, this makes the COGS understated and the…

Hi @User_G76FY, to clarify and understand your concern better, can you further give a scenario or example on what you mean by multiple lines are not updated?

Hi @User_WA9MO and @GeorgeV, per checking this might be a potential defect, so we suggest filing a Support Case to investigate this further. There's currently an ongoing issue under #815459 Report > Inventory Backorder > Report Execution Error. Other types of reports were also attached on this issue so this might be…

Hi @Elshami since you mentioned that the period is closed already, the best way to correct this would be to create a manual journal to reverse the entry, Hope this helps!

Hi @Elshami glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated!

Hi @Panadick based on the additional error you've shown, it seems that the period end journal entries feature is not enabled on the associated subsidiary. You can enable the feature for the Subsidiary from Setup > Company > Subsidiary Settings Manager. Click on Settings on the Subsidiary you will use for this and Then…

Hello @Jesper Brantvik, we checked this internally, and their recommendation is to file a Support Case so the localization team can review and confirm if any workaround is available. We would also appreciate it if you can provide the case number once filed. Thank you!

Thank you for providing additional insights, @Chelsea Jacobs! Hi @Maanav Goyal, were you able to check the comments above? :)

Hello @nag_m, were you able to check the comment above? :)

Hello @K Mukesh, were you able to check the comment above? :)

Hi @AMay11 , may we know if you're using an Admin role? Can you also provide a screenshot how the greyed-out field looks like on your end? Kindly cover any confidential information. Thank you!