Clarisa De Torres-Oracle Blue Diamond

Hi @User_YZA30, were you able to check the previous comment? Let us know if you still need assistance :)

Hi @Vernita, a possible reason is the reverse sign checkbox has been unmarked for the custom layout when the user is customizing it. As mentioned in the previous comment, the Standard Behavior for US Subsidiaries of the Other Expense Row: This Row is set to Reverse Sign. You may verify it by Clicking Customize > Edit…

Hi @Vernita , Upon checking, the Standard Behavior for Non-US Subsidiaries of the Other Expense Row: This Row was not set to Reverse Sign. You may verify it by Clicking Customize > Edit Layout > Click on Other Expense Row > Format Sublist > Account Row Format. The Reverse sign is unmarked. On the other hand, the Standard…

Hi @User_YZA30, I've consulted this internally, and they suggested to file a support case to further investigate your concern in the internal QA environment. Let us know if you need assistance with case filing. We would also appreciate it if you can provide the case number once filed. Apologies for the limited assistance.…

Hi @Elina Kourouzidou, I tried replicating your concern but wasn't able to: Open sample Customer Payment then click Print icon: It showed the same on my end. May I know if the customer has multiple subsidiaries assigned? :)

Hi, Everyone! @Berkley Guse needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help…

Hi, Everyone! @Jessie P needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Hi, Everyone! @User_9AUJK needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Hi @User_KZ7N9, it seems like your guess is on track. I tried to replicate it on our test accounts using a partner center role, however, I'm unable to assign any partner role on my end for testing purposes. The difference in the interface is also based on the center type assigned on the role. The partner role seems to have…

Hi @Tom Dalton! The AI functionalities in NetSuite are currently limited, as documented here. At present, only invoice processing/bill capture, text enhancement, NSPB, and NSAW are supported. While additional capabilities might be possible in the future, we cannot provide a specific timeline at this moment. We suggest…

Hi @User_PJ88X, please see solution below I could think of. You can try testing this on your Sandbox account. Navigate to Setup> Company> Bulk Processing Status List Click the Search link on the upper right side of the page Click Create Saved Search Button Change Search Title Under Criteria tab, Select the following fields…

Hi @User_KZ7N9, Thanks for your response. I was able to reproduce the error when I used a custom role and have user subsidiary selected on Accessible Subsidiaries on its role. I changed it to All and it's now working fine for that role: Can you confirm if it has been selected as All already and you're still experiencing…

Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you know someone who…

Hi @User_RWY1B, were you able to check the comments above? Let us know if you still need help. Thank you! :)

Thanks for the additional information, @User_KZ7N9! Have you checked out this SuiteAnswers article which seems to have a related concern with you: 82940. Let me know if that works for you! :)

Hi @User_KZ7N9, by Advanced Partners do you mean a custom role? Do you wish to give custom role access with the Subsidiary Navigator? :)

Hi @NKusiak, apologies but we don't have the means to test it in a Sandbox environment. Since we cannot identify the cause with basic troubleshooting, we recommend that you engage with our support team, who have the necessary tools to further investigate the matter, specific to your account. Please feel free to raise a…

Hi @User_GLL29, can you check under Setup > Company > Enable Features under Transactions tab if Credit Card Payments is enabled? The PRESERVE TRANSACTIONS WHEN PAYMENT IS ON HOLD mentioned in that preference refers to when a payment is held by the credit card payment gateway or the processor. With this, if you are not…

thank you for sharing your insights, @Wee Ming! Hello @Prince Lenin, were you able to check Wee Ming's comment above? :)

Hi @NKusiak, are you using an admin role? You can also check on the role if it has been assigned a preference to ignore the credit limit handling. Please refer to SAID 41438 Set Up a Role to Ignore Customer Credit Limit Warning. Another possible reason could be the Customer is a Sub Customer. If it is, the Credit Limit…

Hi @Sue Carstens, were you also able to check the previous comment above? :)

@Elizabeth Vance Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

@Jessie P Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you know…

Hi @User_GLL29, will you be able to provide screenshot of the available preferences under payment processing on your end just to check? Thank you! :)

Hi @NKusiak, when the Customer Credit Limit Handling is set to Warn Only, the system displays a warning when the new sales order or invoice puts the customer at or above their credit limit. Whoever is entering the transaction must choose whether to continue with the transaction or cancel it. This is how the warning looks…

Hi @Sue Carstens, were you also able tocheck Tigran's comments below? :)

Hi @User_2LD8N, Avalara has custom scripts in-charge of computing the tax based on the state or address of the customer. I could only assist you with Tax Lookup Hierarchy when NetSuite engine is used. With NetSuite, you can set tax exemption usually at the Customer Record or the Tax Schedule on the Item Record. However,…

Hi @User_0XDCX, I'm not sure what your Subsidiary hierarchy is but Items have this "Include Children" checkbox where if it is marked it is shared with other subsidiaries: If you have this marked then it seems that you don't have to update it anymore. Hope this helps!

Hi @Tessa, were you able to check the comment above? :)

Hi @User_GLL29, Per checking, the ability to set an approval routing for Customer Payments is not yet an available feature in NetSuite. There is a request logged for this feature's availability; the Enhancement number for your reference is 128539 Approvals > Expose approval routing information on transactions so customized…